Returns & Exchanges
Due to the perishable nature of our high-quality pasture-raised meats, we cannot accept physical returns of any food items. However, if your order arrived damaged, spoiled, or incorrect, we are fully committed to making it right through a refund or replacement.
Inspect Your Delivery
As soon as your box arrives, please check the condition of your items and ensure they are still cold to the touch.
Document the Issue
Take clear photos of any damaged packaging, incorrect cuts, or spoiled products to help us understand what went wrong.
Contact Customer Care
Reach out to our team within 48 hours of delivery by emailing your order number and photos to our support address.
Receive Your Resolution
Our team will review your claim within 24 hours and issue a replacement shipment or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing